Shipping policy

Shipping Policy – Xylan

At Xylan, we are committed to delivering your order quickly, safely, and reliably. Please review our shipping details below.

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays are processed on the next working day.

Delivery Time

Standard delivery time across Pakistan is 2–5 business days, depending on your city and courier operations. Remote areas may require additional time.

Shipping Charges

Shipping charges (if applicable) are calculated at checkout. Occasionally, Xylan may offer free delivery promotions, which will be clearly mentioned on the website.

Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email so you can monitor your delivery in real time.

Delivery Delays

While we aim for timely delivery, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier service issues

  • Unexpected high order volume

Xylan is not responsible for courier-related delays but will always assist in resolving issues.

Incorrect Address

Please ensure your shipping address and contact details are accurate. Xylan is not responsible for failed deliveries due to incorrect information provided by the customer.

Damaged or Missing Items

If your order arrives damaged or incomplete, contact our support team within 24 hours of delivery with photos and order details so we can resolve the issue promptly.

Cash on Delivery (COD)

We offer Cash on Delivery service for customer convenience. Please ensure someone is available at the delivery address to receive the order.